Delivery & Returns
We aim to dispatch all items within 10 working days.
DELIVERY COSTS
UK : £10
EU : £20
NORTH AMERICA : £25
REST OF WORLD : £35
* These prices depend on sizes
RETURNS POLICY
If you are not completely satisfied with your purchase you may return it for a full refund within 14 days of receiving your order.
Shipping costs are paid by the customer.
Damaged prints can be exchanged free of charge.
UK
Please return your item within 14 days to : Dark Matter Studio, Unit 8 Brook Lane Business Centre, Middlesex, TW8 0PP
INTERNATIONAL
If you would like to return or exchange any items, please email gianninotarianni@hotmail.com within 14 days of receiving your order, with the following information:
your name and email
your order number – you can find this on your order confirmation email
the item you would like to return or exchange
the reason for return
Once you’ve let me know you’d like to return or exchange your item or order, you have 14 days to return it to me. For international returns, I’ll be in touch to let you know how to do this.
PLEASE NOTE
I can only accept returns or exchanges on items purchased from my website.
Returned or exchanged items must be unused and in original condition.
I do not refund the original shipping costs and you will have to cover the cost of return shipping unless your item is defective or you have received the wrong product.
For exchanges, you will be charged the cost of shipping for the new item.
When sending an item back to me, I recommend using a trackable shipping method so you can track the status of your shipment and be sure that the items get returned to me. I cannot accept the cost of any items lost in transit.
DAMAGED PACKAGES
If you notice that your order is damaged upon arrival, please do not accept the package and contact me straight away.
Alternatively, please photograph the damaged packaging/item and email me, or send it back to me so I can see what went wrong.
